The types of personal information we may collect about you include:
your contact details, including email address, mailing address, street address or telephone number
details of products and services we have provided to you and/or that you have enquired about, and our response to you
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider
additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information
any other personal information requested by us and/or provided by you
We may collect these types of personal information directly from you or from third parties.
Thomo’s High Pressure Cleaning voluntarily gathers user contact information in the following processes:
We offer the following free service, which requires some type of voluntary submission of personal information by users:
1. "Get a Quote", "Request a Quote", "Get In Touch", or "Contact Us" form submission or buttons.
Our users can choose to enter their details to receive further information relating to pricing on our products or services. The information gathered from this form is used for identifying users needs and to provide contact information for further communication about our products and services as specifically requested.
Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.
Collection and use of personal information
We may collect, hold, use and disclose personal information for the following purposes:
to contact and communicate with you
to comply with our legal obligations and resolve any disputes that we may have
Disclosure of personal information to third parties
We may disclose personal information to:
our employees, contractors and/or related entities for the purpose of contacting you
our existing or potential agents or business partners
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred
credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia
third parties to collect and process data, such as but not limited to Google Analytics or other relevant businesses. This may include parties that store data outside of Australia
By providing us with personal information, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.
Your rights and controlling your personal information
Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
WE WILL NEVER SELL OR UNNECESSARILY DISCLOSE YOUR CONTACT DETAILS.
This site is hosted on the WIX platform. WIX provides us with the online platform that allows us to offer our services to you. Your data may be stored through WIX’s data storage, databases and applications. They store your data on secure servers behind a firewall.
Cookies and web beacons
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor's behaviour and collect data about the visitor's viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
For any questions or to request, please contact our Privacy Officer at firstname.lastname@example.org
Last update: 10 March 2021